Terms & Conditions

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Last updated December 2025

Introduction

By accessing our website, booking an appointment or using our services, you agree to the following Terms & Conditions.

Appointments

  • Appointments are required for all physiotherapy, exercise physiology and testing services.

  • Please arrive on time. Late arrival may reduce your appointment duration.

  • Hybrid Athletic reserves the right to decline or discontinue treatment if clinically appropriate.

Cancellation Policy

  • Cancellations with less than 24 hours’ notice may incur a cancellation fee (up to the full consultation fee).

  • Missed appointments (“no-shows”) will be charged at the full rate.

Payment Terms

  • Payment is required on the day of service unless pre-approved.

  • We accept EFTPOS, credit card, HICAPS and online payments.

  • Outstanding accounts may be referred to debt recovery services.

Health Rebates & Funding

  • Private health insurance rebates depend on your individual policy.

  • NDIS and third-party funding require relevant approval and documentation.

  • Hybrid Athletic cannot guarantee rebate eligibility.

Clinical Consent

By attending Hybrid Athletic, you consent to:

  • Assessment, manual therapy, exercise prescription and testing

  • Use of VALD technology, gait/running analysis and strength assessments

  • Clinical documentation and secure data storage

  • Communication with relevant health professionals involved in your care

    You may withdraw consent at any time.

Risks and Responsibilities

Physiotherapy and exercise interventions may involve risks such as:

  • Temporary soreness or fatigue

  • Exacerbation of existing symptoms

  • Minor discomfort with manual therapy or testing

You agree to follow clinician instructions and disclose any changes to your condition.

Performance Testing & Running Assessments

By booking testing services, you acknowledge that:

  • Testing data may be used for clinical decision-making

  • Reports may be shared with you, your referrer or coach (with consent)

  • High-performance assessments involve physical exertion and carry minimal risk

Website Use

  • Information on our website is general and not a substitute for personalised clinical advice.

  • You must not misuse the website or attempt to interfere with security or functionality.

Intellectual Property

All website content, branding, logos, copy and media belong to Hybrid Athletic and may not be reproduced without permission.

Limitation of Liability

To the extent permitted by law, Hybrid Athletic is not liable for:

  • Injuries arising from non-adherence to prescribed programs

  • Misuse of exercises outside clinical guidance

  • Inaccurate or incomplete information provided by clients

  • External service issues (e.g., third-party software outages)

Changes to Terms

Hybrid Athletic may update these Terms & Conditions at any time. Updates will be posted on our website.