Privacy Policy

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Last updated December 2025

Introduction

Hybrid Athletic (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and relevant health records legislation.

This Privacy Policy outlines how we collect, use, store and safeguard your information when you engage with our physiotherapy, exercise physiology, high-performance testing and related services.

Information We Collect

Personal Information


  • Name, date of birth, address, phone number, email

  • Emergency contact details

  • Medicare, DVA or private health insurance details

  • NDIS plan details (where applicable)

Health Information


  • Medical history and referral information

  • Physiotherapy and exercise physiology assessment results

  • VALD system data, strength testing results, gait/running assessments

  • Clinical notes, treatment plans and outcome measures

  • Imaging reports, pathology results and surgical notes

Administrative & Financial Information


  • Billing details and payment history

  • Invoices, claims, HICAPS transactions

Digital Information


  • IP address, device details and browser information

  • Online booking information

  • Cookies and analytics data when you use our website

How We Collect Information

We collect information when you:

  • Complete intake or consent forms

  • Attend appointments or communicate with us

  • Are referred by your GP, specialist, insurer or coach

  • Use our digital platforms (online booking, website forms, email)

  • Participate in high-performance or running assessments

  • Provide information verbally or electronically

Why We Collect Your Information

We use the information we collect to:

  • Provide physiotherapy, exercise physiology, rehabilitation and testing services

  • Coordinate care with other health providers

  • Process payments, insurance claims and NDIS requirements

  • Communicate appointment information, reports and clinical updates

  • Maintain accurate clinical records as required by law

  • Improve service quality, safety and patient experience

  • Operate and manage our website and digital systems

  • We will only use your information for the purpose it was collected, unless legally permitted otherwise.

Storage & Security

Your information is stored securely in encrypted clinical software and protected through:

  • Password-protected systems

  • Secure cloud-based servers

  • Restricted access for authorised personnel only

  • Regular cybersecurity and data protection procedures

  • We take reasonable steps to prevent misuse, loss, unauthorised access or disclosure.

When We Share Your Information

We may disclose your information to:

  • Referring doctors, specialists, allied health professionals

  • Insurers, funding bodies (e.g., NDIS, Workers Compensation, CTP)

  • Medicare and private health insurers

  • External service providers (IT support, practice software, billing)

  • Legal or regulatory authorities when required by law

  • Your coach or club where consent is provided (e.g., running performance reports)

  • We do not sell or distribute your personal information for marketing..

Access and Correction

You may request access to, or correction of, your personal information at any time.

Requests can be made in writing to:
admin@hybridathletic.com.au

Overseas Disclosure

Some third-party providers used for secure data storage may be located overseas. These providers must comply with appropriate data protection standards.

Complaints

If you believe your privacy has been breached, contact:
admin@hybridathletic.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.